Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was not disclosed by their employee and I do not have a signed agreement that was sent to meAfter closing my account and this cancellation fee that was assessed, their company even sent me an email to rejoin their merchant planAs far as I am concerned and since they took this fee without my knowing and easily when they are attached to your bank account is very dishonestThey did not work with me at the beginning and I will not ever choose or refer their company againMost companies would come in and sit down and explain all their fees and send you a copyI have looked through my records and I do not have itI only have an application agreementEither way this company failed at their processing and I will never refer their company again to any of my fellow merchants In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
PayPal Payments Standard – This one is a basic payment processing plan, which works for companies that aren't currently accepting credit card payments. It gives you the functionality to do so. PayPal Payments Pro – Pro provides a hosted checkout on your own website. PayPal Here – This is the mobile app for collecting payments on the go. 418 Volt Consulting Group reviews. A free inside look at company reviews and salaries posted anonymously by employees.
I reviewed the complaint and the information we have on file for this accountI called and spoke to the merchant, Christine, to discuss the issues and her experienceBased on our conversation we will credit back the termination fee that was chargedI explained that she should expect a refund to her account within the coming week and also made sure she had my contact information if there were any additional issues
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I DID NOT SIGN A CONTRACT WITH 'GATEWAY' TO DEDUCT MONEY FROM MY ACCOUNTVOLT CHECKED THIS BOX AFTER I SIGNED MY CONTRACT WITH THEM, ALLOWING ANOTHER COMPANY TO WITHDRAW FUNDS FROM MY ACCOUNT WITHOUT MY AUTHORIZATIONVOLT SHOULD BE RESPONSIBLE TO REFUND ALL MONEY THAT GATEWAY REMOVED FROM MY ACCOUNT SINCE VOLT THEMSELVES ALTERED A SIGNED CONTRACTVOLT IS A COMPANY THAT WILL SCAM THE BUSINESS OWNER AND ALL SMALL BUSINESSES WHO USE THEM NEED TO KNOW THE SHADY WAY THEY OPERATE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have reviewed the complaint filed as well as the agreement that was signed by the merchantI do see that the merchant discusses fees andrates that they say were spoken about with the sales representativeI cannot comment on what their conversation was, but in order to processan application to
open an account, the merchant must sign an agreementThe signature page of this agreement clearly spells out all of the ratesand fees associated with the accountThis is done purposely to make sure the merchant knows exactly what they will be paying for our services.This agreement was reviewed and signed by the merchant thereby agreeing to the rates and fees that were chargedAs far as paying more than theydid before, I would not be able to comment on the validity of that statement, but I do know that many merchants switch providers for reasons otherthan cost, such as due to service issues so whether the cost is higher or not is not always an issue.Because the merchant signed and submitted the agreementthe account was opened and the merchant processed sales on the accountThey werebilled according to the agreementAt a point in time, the merchant contacted our support team to discuss the rates on certain transactionsTheystated they would have paid less with previous processor, however the actual industry cost for this particular transaction was higher than what they say they would have paid and it would seem difficult to believe that a company would charge less than it cost them and lose money on transactions.Again, these charges were agreed to by the merchantAt a later point, the merchant decided to cancel the accountAs per the signed agreement, theywere charged the $termination fee that they agreed to when they originally signed and submitted the agreement to open an accountAs the merchanthas said in their complaint, they worked with their bank to cancel this charge to their account. At this point, the merchant still legally owes us the $feeThey also discussed additional fees they want refundedThese fees were for the processingthat they did on the accountThey used the account and are required to pay for their use of the account.As a courtesy, we will waive the termination fee on this account and not seek to collect what is owed ($295)The fees that were paid will not be refunded asthese were for the actual use the merchant made of the accountAgain, we do agree to waive the termination fee as a courtesy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The rep clearly told me there would be NO FEESShe was very specific, and told me I would ONLY be charged 2.55% of the transactionsAs you can see from the attachments, I signed a contract without a specific box checkedWhen rep Tammy left my store, she or someone else at Volt checked a box without notifying me of the change, and for almost a year deducted monthly 'gateway' fees without my prior authorizationAs I said in original complaint, I contacted them several times to complain and I even have a saved voice mail from a 'Milton' from Volt saying that he checked my document against the one they have on file and sees no differences! See both attachments! This is not acceptable and I want to be refunded for all the unauthorized fees that were taken from my accountAlso in November when I did not have any transactions, they debited $from my account! Volt still owes me approximately $for all these unauthorized feesThis matter is not resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** Tinkercad free download for mac.
To confirm, we have refunded the merchant back all charges she has requestedThis combined refund has covered everything we believe has been charged including an additional refund we offered in our last response of $on top of everything elseWe have researched her latest request for a cents to be refunded but we have researched and there is no indication that this came from Volt. To confirm, we have done everything we could and refunded this merchant everything she asked forAt this point, this is Volt Payment's Last Response to this complaint
Volt Payments Job Reviews
We have read the complaint concerning the fees charged to the account in questionThe merchant states that there was a change made to some of the paperwork showing certain feesThe paperwork we have on file is standard paperwork and we cannot verify that any change was madeThe only changes that
were made was that this account was offered a special program for low volume merchants which did waive a number of standard feesHowever, it did not waive all fees and this was noted on the additional addendum signed by the merchantI believe this is what she states was changed, however we cannot verify that and this fee would not be waived even with the special program she was offered.After reviewing the account and speaking with this merchant, our Customer Care Team had already processed returns for most of the fees the merchant is requesting in this complaintThere was no need to file a complaint for these fees as it was already addressed by Customer Care on the phone conversations with the merchantThey submitted refunds for $99, $and $I believe we have worked to offer a resolution to most of the merchant's concerns even before this complaint was submitted. Thank you----
We have read the complaint submitted and have reviewed the account in questionAs a courtesy, I have spoken to the Accounting Department and advised them to halt any attempts at collecting a term feeThis account is now closed with no additional funds owed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Free slots without downloading. [redacted] Imovie vs final cut pro.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was not disclosed by their employee and I do not have a signed agreement that was sent to me. After closing my account and this cancellation fee that was assessed, their company even sent me an email to rejoin their merchant plan. As far as I am concerned and since they took this fee without my knowing and easily when they are attached to your bank account is very dishonest. They did not work with me at the beginning and I will not ever choose or refer their company again. Most companies would come in and sit down and explain all their fees and send you a copy. I have looked through my records and I do not have it. I only have an application agreement. Either way this company failed at their processing and I will never refer their company again to any of my fellow merchants.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have received and thoroughly researched [redacted]'s grievance to the Revdex.com and discovered that there was a misunderstanding of the rates and fees. [redacted]
[redacted] requested 3 different services as follows: a standard credit card processing account,.
a separate account for an AcceptPro mobile card swiper plus the company wanted to enroll in our check acceptance program. All 3 different services require 3 different applications each independently having their own rates andfees associated with them. We apologize for any inconvenience [redacted] [redacted] experienced however we can assure all involved no one was beingmisled here. We will certainly honor [redacted]'s request on behalf of ** [redacted]'s and waive the $295 early termination fee ceasing any furthercollection attempts. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I reviewed the complaint and the information we have on file for this account. I called and spoke to the merchant, Christine, to discuss the issues and her experience. Based on our conversation we will credit back the termination fee that was charged. I explained that she should expect a refund to.
her account within the coming week and also made sure she had my contact information if there were any additional issues.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Infographics 2 2 download free. I DID NOT SIGN A CONTRACT WITH 'GATEWAY' TO DEDUCT MONEY FROM MY ACCOUNT. VOLT CHECKED THIS BOX AFTER I SIGNED MY CONTRACT WITH THEM, ALLOWING ANOTHER COMPANY TO WITHDRAW FUNDS FROM MY ACCOUNT WITHOUT MY AUTHORIZATION. VOLT SHOULD BE RESPONSIBLE TO REFUND ALL MONEY THAT GATEWAY REMOVED FROM MY ACCOUNT SINCE VOLT THEMSELVES ALTERED A SIGNED CONTRACT. VOLT IS A COMPANY THAT WILL SCAM THE BUSINESS OWNER AND ALL SMALL BUSINESSES WHO USE THEM NEED TO KNOW THE SHADY WAY THEY OPERATE.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Our merchant support team has been in contact with the merchant to discuss all issues concerning the account as well as equipment and charges. As per those discussions, the account will remain closed, the original fee for the returned equipment was never actually collected so no refund is due and,.
as a courtesy, we will issue a credit for the $75 encryption fee as requested.
We reviewed the complaint submitted for the business Consignment Castle. In the complaint, the merchant claims they were being charged more for our services than with their previous company. They also state they were charged an annual fee and a termination fee which were never disclosed. As.
far as the higher costs, the merchant did contact our support group to discuss the issue and stated they believed they were paying more with our company. Our Customer Care Team offered to review the rates being charged to see if they could be adjusted. The merchant refused this offer and instead decided to cancel and sent in the cancellation request. The offer to review the rates was a courtesy extended to the merchant and most likely would have resulted in a savings to them---however they seemed to have already made up their mind to cancel as they refused this offer. As per the signed agreement, when the account was closed prior to meeting the three year contract term, a termination fee of $295 was charged. Again, this was in keeping with the signed agreement. America online casino. The termination fee is listed on the application and is actually on the signature page where the merchant must sign for the account. As far as the annual fee, this is also listed on that same signature page along with the other rates and fees for the account. The merchant states the representative never disclosed these fees and since I was not present during their conversation all I can say is that it would be discussed as a normal part of the process but that, again, this information is clearly stated on the signature page of the agreement. The rates and fees are purposely located on this page so that we are guaranteed the merchant has to see them before signing so there is no confusion. We tried to work with the merchant while the account was open and offered to perform a rate review which would be done to see if we could adjust the rates to save the merchant money. If they refuse our offer and decide to close the account, then we simply follow the signed agreement. We would have preferred to work with the merchant and keep the account open but they refused and chose to close the account.
I have used Volt Payments for the past 3 years now and I am very satisfied! I call them about once every other month for a question on my equipment. They always answer quickly and solve the issue. I find their rates and fees to be lower than my past processor and have even ordered gift cards through them. I would recommend
Review: I met with a [redacted], Sales Agent, on 10/**/14, signed a contract to credit card processing. Did not hear from company until on or about 11/**/14, from a [redacted], who stated that she had faxed over some changes to original contract that needed initialing. When I received the contract many additional charges were added in. I called [redacted] and stated I would not be doing business with them because they misrepresented their charges. She told me that if they didn't add those charges then her company wouldn't make any money. I asked if [redacted] could come back so we could meet and we can discuss, I was told [redacted] is no longer with company. I was then told there was a termination fee of $295.00. The next day a gentleman with the name of '[redacted]' called and tried to get me to go forward with doing business with this company. When I asked him about additional charges, he would not discuss it. The next day another gentleman called, I did not get his name. He asked me if we were going forward. I told him I would not do business with a company the was so unethical and devious. I was told again, I would be charged a termination fee of $295.00. How can we terminate when we did not even begin. I was never giving a account number or how to set up. On 11/**/2014 there was a debit on the business checking account of $295.00.Desired Settlement: I would like refund to the account.
Business
Response:
We have received and thoroughly researched [redacted]'s grievance to the Revdex.com and discovered that there was a misunderstanding of the rates and fees. [redacted] requested 3 different services as follows: a standard credit card processing account, a separate account for an AcceptPro mobile card swiper plus the company wanted to enroll in our check acceptance program. All 3 different services require 3 different applications each independently having their own rates andfees associated with them. We apologize for any inconvenience [redacted] experienced however we can assure all involved no one was beingmisled here. We will certainly honor [redacted]'s request on behalf of [redacted]'s and waive the $295 early termination fee ceasing any furthercollection attempts. Thank you.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
Volt Payments Rating
Overall satisfaction rating ▼Description: CREDIT CARD PROCESSING SERVICE, FACTORING SERVICE, CREDIT CARD – MERCHANT SERVICES
Address: 1 Huntington Quad Ste 4C01, Melville, New York, United States, 11747-4431
Phone: | Show more. |
Web: | www.voltpayments.com |
Volt Payments Reviews
Add contact information for Volt Payments
Any business that may be using, or considering Volt Payments, www voltpayments.com, a division of Federated Payment Systems should consider the following. The reason for this warning is because the following information is typically not discussed during the solicitation of a merchant account. In fact, many of the sales people at this company know very little about these charges or procedures because they are not provided with the information during training. Candy bar reviews.
Volt Payments Reviews
1) The standard merchant service agreement that you would sign from Volt Payments is a three to five year contract. This can be found in the small print on the last page of the agreement under the fee section. The typical early termination or cancel fee is $395. Many sales people have been known to tell businesses that the cancel fee does not apply if they close their business. It has been my experience that this is untrue. TYPICALLY, YOUR CONTRACT WILL AUTOMATICALLY RENEW EVERY YEAR. In order to stop your contract from automatically renewing, you will need to contact them directly 30-90 days prior to the renewal date.
2) The rates that you pay to except a credit card will very. Make sure that you understand what a mid-qualified and non-qualified surcharge is along with the full rate. These surcharges are applied on top of the qualified rate that you're given. The qualified rate is usually the lowest rate advertised. Typically, the same section of the contract that discloses the cancellation fee will also disclose your additional charges. Remember, the mid-qualified and nonqualified is added on top of the qualified rate.
2.1) The only time that you will be charged a qualified rate is if you swipe a credit card through a credit card machine and the credit card being used is not a business card or a rewards card. Made a qualified transactions are typically cards taken over the phone or rewards cards. Nonqualified transactions are typically business cards being accepted. What if all of your transactions are over the phone or the Internet? Do not be fooled by the term 'Moto'. The term multi-is typically used to imply that a business is being given special rates for taking all of their cards over the phone or internet. The same qualified, mid qualified, nonqualified structure will typically still apply.
3) A monthly minimum charge is normally applied. The monthly minimum is an amount that you will be charged no matter what. It is essentially the lowest amount that your monthly statement will ever show in fees. It has been my experience that many sales people will tell you the minimum only applies if you do not use the account. Another explanation of the monthly minimum is, if you process more transactions than the amount of the monthly minimum you will not be charged it. These are both untrue. You will be charged the monthly minimum unless your transaction fees exceed the minimum amount. And remember, not all transaction fees count towards the minimum.
4) Miscellaneous monthly charges may apply. Always remember, if it's not crossed out on the application you can be charged for it. It has been my experience that many sales people will leave blanks or not cross off numbers in the fee section. A business could be charged for those individual items. Make sure that your written agreement only indicates the fees that apply to you.
5) The standard agreement charges an annual fee. You will typically receive your first annual fee on your third billing cycle after you begin. Then, every 12 months from that month, you will receive another annual fee.
6) PCI fees typically apply. PCI fees are loosely described as fees related to security of your credit card transactions. Make sure you understand that you may have a monthly PCI fee and a yearly PCI fee. The yearly PCI fee typically shows up on your January February or March statement. It has been my experience that the annual PCI fee was not announced and added to your statement very discreetly. The annual PCI fee varies between $80 and $200. Most sales people will explain that this is a mandatory fee required by Visa or MasterCard. Remember, Visa and MasterCard are not charging you directly. In this case, volt payments is. It is at the discretion of the processor to charge these fees.
7) It has been well-documented that volt payments reserves the right to charge new or additional fees at any time. If you look at your terms and conditions on the contract it will save this. There are some rules requiring the announcement of new fees. Typically, you'll be given 60 to 90 days notice about any new fees. The notice will be provided within the pages of your monthly billing statements that are mailed to you.
8) Make sure you open your monthly statements that are mailed to you. Make sure that your statements are even getting mailed to you. Remember, your processing fees are automatically taken from your bank account before the bill arrives in the mail.
9) instead of being charged a qualified, maybe qualified, and nonqualified rate, you may be charged was typically considered 'interchange plus pricing' or 'cost-plus pricing'. This is a bit more difficult to understand. Volt payments will charge you a rate, usually a % and a transaction fee, in addition to the cost that they pay to Visa or MasterCard for a transaction. What you need to be aware of is that many additional charges will apply. Similar to your cell phone bill where you have all the little taxes and charges that add up on the last page. It has been my experience that these additional charges are not on the quote sheets that are provided during the initial sale.
3) A monthly minimum charge is normally applied. The monthly minimum is an amount that you will be charged no matter what. It is essentially the lowest amount that your monthly statement will ever show in fees. It has been my experience that many sales people will tell you the minimum only applies if you do not use the account. Another explanation of the monthly minimum is, if you process more transactions than the amount of the monthly minimum you will not be charged it. These are both untrue. You will be charged the monthly minimum unless your transaction fees exceed the minimum amount. And remember, not all transaction fees count towards the minimum.
4) Miscellaneous monthly charges may apply. Always remember, if it's not crossed out on the application you can be charged for it. It has been my experience that many sales people will leave blanks or not cross off numbers in the fee section. A business could be charged for those individual items. Make sure that your written agreement only indicates the fees that apply to you.
5) The standard agreement charges an annual fee. You will typically receive your first annual fee on your third billing cycle after you begin. Then, every 12 months from that month, you will receive another annual fee.
6) PCI fees typically apply. PCI fees are loosely described as fees related to security of your credit card transactions. Make sure you understand that you may have a monthly PCI fee and a yearly PCI fee. The yearly PCI fee typically shows up on your January February or March statement. It has been my experience that the annual PCI fee was not announced and added to your statement very discreetly. The annual PCI fee varies between $80 and $200. Most sales people will explain that this is a mandatory fee required by Visa or MasterCard. Remember, Visa and MasterCard are not charging you directly. In this case, volt payments is. It is at the discretion of the processor to charge these fees.
7) It has been well-documented that volt payments reserves the right to charge new or additional fees at any time. If you look at your terms and conditions on the contract it will save this. There are some rules requiring the announcement of new fees. Typically, you'll be given 60 to 90 days notice about any new fees. The notice will be provided within the pages of your monthly billing statements that are mailed to you.
8) Make sure you open your monthly statements that are mailed to you. Make sure that your statements are even getting mailed to you. Remember, your processing fees are automatically taken from your bank account before the bill arrives in the mail.
9) instead of being charged a qualified, maybe qualified, and nonqualified rate, you may be charged was typically considered 'interchange plus pricing' or 'cost-plus pricing'. This is a bit more difficult to understand. Volt payments will charge you a rate, usually a % and a transaction fee, in addition to the cost that they pay to Visa or MasterCard for a transaction. What you need to be aware of is that many additional charges will apply. Similar to your cell phone bill where you have all the little taxes and charges that add up on the last page. It has been my experience that these additional charges are not on the quote sheets that are provided during the initial sale.
10) It has been my experience that the quote sheets that are provided to a business during the initial solicitation are lacking a majority of the actual fees that will be charged. When volt payments provide you with a quote sheet, make sure that you review it closely. Remember, the quote sheet is not the contract that will be signed.
11) You are entitled, and Volt Payments is required to provide you with the terms and conditions that apply. Royal caribbean casino tiers. THESE ARE NOT THE SAME AS THE CONTRACT. The terms and conditions are a separate section of information that outline the exact details of your agreement. Typically, if you are provided an original contract with carbon copies, the carbon copies may include the terms and conditions. But if you are provided a faxed contract or an email version, be sure to request the terms and conditions before you sign anything.
12) DO YOUR RESEARCH. You may want to consider the fact that Volt Payments is owned and operated by the same individuals at Federated Payment Systems in Melville, NY.
